Refund policy

Return & Cancellation Policy

Unfortunately, we are unable to accept returns at this time, which means that means that all sales are final. We do not accept returns, exchanges, or order cancellations once a purchase is completed.

Pre-Orders & Digital Downloads

  • Pre-Orders: All pre-order sales are final and cannot be canceled, modified, or refunded once placed.

  • Digital Products: All sales of digital downloads, audio files, and virtual media are final and strictly non-refundable once delivered or accessed.

Damages and Issues

Please inspect your order upon delivery. If a physical item arrives defective, damaged, or incorrect, contact us immediately at support@thestompersmusic.com with your order number and clear photos of the issue. We will review the claim and arrange a replacement or appropriate resolution.

Response Time

Please allow up to 10 business days for our team to review inquiries and get back to you.

European Union 14-Day Cooling-Off Period

Notwithstanding the above, if physical merchandise is shipped into the European Union, statutory consumer regulations apply. EU customers maintain the right to cancel or return a physical order within 14 days of delivery. To remain eligible under this statutory requirement, items must be unworn, unused, with original tags intact, and in original packaging. Digital products delivered immediately upon purchase with prior consent are exempt from this cooling-off period.

Contact Us

For support regarding an existing order or damages, please contact us at support@thestompersmusic.com

Returns must be sent to the following address:
The Stompers
409 South St #100
Eatontown, NJ 07724